Refund Policy

Requesting a Refund

Waffo Pancake processes payments and refunds for OG Image AI credit packs and subscriptions. To request a refund, email support@starterpackai.com with your account email, charge date, tax-inclusive total charged, currency, and Waffo order or transaction reference as shown on your receipt. Do not send a full payment-card number or other sensitive financial information.

We acknowledge billing and refund requests within three business days. This acknowledgement is not a promise that a refund will be approved or completed within that period.

How Requests Are Reviewed

We review the corresponding order, whether purchased credits were delivered or used, the reason for the request, and applicable law. We reconcile the request against the tax-inclusive amount charged in the verified Waffo transaction; if a receipt lists the pre-tax subtotal and tax separately, the final total is the transaction amount used for payment and refund records. Duplicate charges, unauthorized charges reported by the account holder, and a verified failure to deliver purchased credits are examples we will investigate. Used credits and a completed subscription period are not automatically refundable. Approval depends on the facts of the request, and this policy does not promise a fixed refund window.

If a refund is approved, it is returned through Waffo Pancake to the original payment method. For a partial refund, Waffo Pancake and the payment network process any applicable tax adjustment. Processing time after approval depends on Waffo Pancake, the payment network, and your financial institution. Credits associated with the refunded amount may be removed or invalidated. Nothing in this policy limits non-waivable consumer rights available under applicable law.

Subscriptions and Cancellation

You can stop future renewal online from Settings → Billing → Cancel Subscription. A pending cancellation leaves paid access available through the current period end shown in Billing and does not automatically refund a charge that has already completed. See our Terms of Service for the cancellation terms.

Unexpected or Unauthorized Charges

Report an unexpected charge to support@starterpackai.com promptly. We will review the Waffo transaction and explain the available next step. You may also have rights through Waffo Pancake, your payment provider, or your bank.

Contact

Questions about this policy can be sent to support@starterpackai.com.